Return / Repair

We’re sorry your Zerobox didn’t arrive in perfect condition. You can choose one of the following options:

Full Return & Refund
- If you prefer a full return and refund, you can process this directly through your Amazon account.
Replacement of Broken or Missing Parts
- If only some parts are damaged or missing, we can easily send you replacement parts free of charge by filling out the Replacement Request Form below.
- This helps avoid returning the whole product and keeps more packaging out of the waste stream.

Replacement Request Form

Broken or missing parts:

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S-Plate (translucent)

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S-Clip (translucent)

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S-Pipe No.1 (translucent purple)

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S-Pipe No.2 (translucent blue)

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S-Pipe No.3 (translucent green)

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S-Cord No.3 (white, 27cm)

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S-Cord No.4 (white, 36cm)

File upload

Picture of broken parts: Optional but well appreciated, so we can do it better next time.

Delivery Address

First name

Last name

Multi-line address

国／地域

番地

市区町村

郵便番号（要ハイフン）

For questions or comments, please contact us at info@bdxpq.com.

We’re sorry your Zerobox didn’t arrive in perfect condition.
Please use this page to tell us what went wrong so we can fix it quickly.

What would you like us to do?

You can choose one of the following options:

Full return & refund via Amazon
- If you prefer a full return and refund, you can process this directly through your Amazon account.
- Go to “Your Orders” → select your Zerobox order → “Return or Replace Items” and follow the steps.
- If you have any difficulty, you can still fill in this form and we’ll guide you.

Get in touch so we can start working together.